1. Introduction
At Decora Lifestyle & Furnishing (“Decora,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, physical store, products, or services.
By using our website, purchasing our products, or engaging with our services, you agree to the practices described in this Privacy Policy. If you do not agree, we advise you not to use our services.
2. Information We Collect
We may collect the following categories of information from you:
a) Personal Information
Name, email address, phone number, and residential address.
Billing and shipping addresses.
Identity details if provided during offline or online purchases.
b) Payment Information
Credit/debit card details, UPI ID, wallet information, or bank account details (processed securely through third-party payment gateways).
c) Technical & Usage Information
IP address, browser type, operating system.
Pages visited, time spent on our site, and browsing patterns.
Device identifiers and cookies.
d) Transaction Information
Purchase history, order details, and product preferences.
e) Communication Data
Emails, messages, inquiries, feedback, and reviews submitted by you.
3. How We Use Your Information
We use your personal data for the following purposes:
To process and fulfill your orders.
To communicate with you regarding purchases, queries, or complaints.
To improve our website, services, and product range.
To send promotional offers, discounts, and newsletters (if you consent).
To comply with legal obligations, taxation, and regulatory requirements.
To prevent fraud, unauthorized transactions, and misuse of our services.
For market research, customer surveys, and analytics.
4. Sharing of Your Information
We respect your confidentiality and only share your data in limited circumstances:
Service Providers: With logistics companies, courier services, and payment processors to complete your order.
Business Partners: With trusted vendors or designers collaborating with us.
Legal Requirements: If required by law, regulation, or government authority.
Business Transfers: In case of mergers, acquisitions, or restructuring, your data may be transferred to another entity.
We do not sell your information to third parties.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Remember your preferences.
Personalize your shopping experience.
Analyze traffic and website performance.
Deliver targeted advertisements.
You can disable cookies in your browser, but some website features may not function correctly.
6. Data Storage & Security
We adopt strong security measures such as encryption, firewalls, and secure servers.
Sensitive payment information is processed via PCI-DSS compliant payment gateways.
While we take all reasonable precautions, no online transmission is 100% secure. By using our services, you accept this risk.
7. Your Rights
You have the following rights regarding your data:
Right to Access: Request a copy of your personal information.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your data (subject to legal obligations).
Right to Withdraw Consent: Opt out of marketing communications at any time.
Right to Restrict Processing: Ask us to limit how we use your information.
Right to Data Portability: Receive your data in a machine-readable format.
To exercise your rights, email us at info@decorafurnishing.com.
8. Retention of Information
We retain your information only for as long as necessary to:
Fulfill the purposes described in this policy.
Comply with applicable laws and regulations.
Resolve disputes and enforce agreements.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on our website with a new “Effective Date.” Continued use of our services after changes means you accept the updated terms.
12. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us at:
Decora Lifestyle & Furnishing
Address: Prakash Towers, 14, Rajbhavan Rd, Malviya Nagar, Bhopal, Madhya Pradesh 462011
Phone: +91 9826942064
Email: info@decorafurnishing.com